The corporate policy of Microgate S.r.l. is oriented towards planning and realization of quality products with high technological content and performance: innovation and design are essential elements of corporate strategy development.

In this context, the organization has chosen to adopt a certified quality management system in accordance with UNI EN ISO 9001:2008 and UNI EN ISO 13485:2004 as a tool for improving its performance, process control, and customer satisfaction.

The directions of action are the following

• Differentiation on the market based upon quality, performance, and image;
• Satisfying continuously the needs of customers through constant attention to innovation and design;
• Obtaining full staff satisfaction bringing out the best of human resources;
• Maintaining and steadily improving steadily the Quality Management System providing the necessary resources and tools and ensuring that it works efficiently;
• • Maintaining good relationships with suppliers.

Commitments

• To increase process efficiency through constant performance monitoring.
• To guarantee high production standards.
• To be a flexible company paying attention to the market development and innovations.
• To bring out the best of human resources making their skills bloom and improve the corporate potential through commitment, motivation, and raising awareness of all employees, so that everyone is behaving as a customer and supplier:
  • as a customer demanding highest quality from those working upstream of them;
  • as a supplier guaranteeing highest quality of the product/service in their work, suggesting improvements and trying to do it correctly in order to prevent copying.
• To maintain a stimulating work environment necessary for teamwork.
• To manage business activities in compliance with UNI EN ISO 9001:2008 and UNI EN ISO 13485:2004 always searching for the continuous improvement of all processes.
• To establish and keep the plan of objectives (to be achieved) always up to date.

Responsability

The Board of Directors of Microgate S.r.l. takes responsibility for spreading and sustaining with appropriate resources and means this Quality Policy explaining to and assigning each employee specific responsibilities for its implementation.

Bolzano, April 27th  2011                                                       The Board of Directors